County Limerick VEC
Customer Service Charter
“Committed and dedicated to providing a quality educational service to the people of County Limerick.”
What to expect when you contact us
No matter how you contact us, we will deal with your query promptly, efficiently and to the best of our ability. We will also be polite, friendly and fair in all our dealings with you.
What we expect when you contact us
No matter how you contact us, we expect you to treat all members of staff with courtesy and respect and give them all reasonable cooperation.
Confidentiality
County Limerick VEC will treat all information you give us in confidence and ensure that it is not used or disclosed except as provided for by law.
Information
County Limerick VEC is committed to providing information in a clear, timely and accurate manner and to meet the requirements of people with specific needs.
Physical access to our services
It is VEC policy to have all buildings used by the public wheelchair friendly and accessible to all.
Equality and Diversity
The VEC undertakes to ensure the rights to equal treatment established by equality legislation and to accommodate diversity.
Choice
The VEC will provide choice, where feasible, in service delivery including payment methods, location of contact points, opening hours and delivery times.
Complaints
We aim to deliver the best possible service to all our customers. Should you be unhappy with our service, please advise us.
Valuing your feedback
We welcome your comments, suggestions and views on any aspect of our service because we believe this will help us to serve you better.
We aim to deliver the best possible service to all our customers. Should you be unhappy with our service, please advise us.
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